Ring Doorbell Video 2 (battery) no power - new battery charged and installed

Question

We have a Ring Doorbell Video 2 that gets power from a battery.  It stopped working about a week ago, charged existing battery and installed no power.  Purchased and fully charged new battery and the unit still has no power.  Holding the Setup button does not reset and can't find any means of resetting unit.  Any suggestions?

Depps · Answer

Hi - I am having the exact same issue as in the post above. Is there anything else that it is suggested to try before ringing support?

Justin_Ring · Answer

Hi @Depps. If you have verified your battery is charged and have done a factory reset but are still having the same concern, then the next best step would be to contact our support team.

Ring Video Doorbell

Ring Doorbell Video 2 (battery) no power - new battery charged and installed

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