Ring doorbell unresponsive

My ring doorbell is unresponsive completely. I tried to charge it with orange button, but the colour of the ring is different from normal charging mode(lighter shade of blue, with white in between) . I gried to do hard reset with orange button, but this also fails. Nothing happens. It is completely unresponsive. Please assist!

Hi @Ventertjv, have you reached out to our support team yet? Since you’ve performed the basic troubleshooting steps, it’s best to reach out to them to get some in-depth troubleshooting to reach a resolution. Please reach out to them here and let us know how it goes!

I have contacted them and sent them the information they requested.

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