Why do I constantly have to reinstall my ring for solar to reconnect whenever you renew or adjust my account. This is the 3rd time this year my solar was not connected forcing me to have to charge the battery and reinstall everything. The whole process takes about 3 days - recharge /reinstall unit checking wires. wait 24-48 hours then reinstall app.
Technology today should not require a total reinstall of unit and app in order to reconnect a solar panel that is already setup.
Hi @SueA. For this concern, I suggest reaching out to our support team. They’ll be able to look at some diagnostic data and determine why this might be happening. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.