Ring doorbell solar panel not charging after 5 years in service - how do I get a replacement

I have had my ring doorbell and solar charging mounting panel for at least 5 years and have spare batteries. The doorbell is not charging and I have to keep replacing doorbell battery. There has and continues to have good sunlight on the solar panel, being south facing. I pay for the ‘Protect Plan’ with extended warranty and believe the solar panel is at fault. Everything is connected correctly as nothing has changed and I have cleaned the panels to remove dirt on them.

How do I get the door panel unit replaced?

You’ll have to contact support (https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) as non of us have access to your account information to determine replacement options.

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