Ring doorbell solar charger

I just got the ring doorbell solar charger and I connected it twice now, it’s still showing in my app not connected. What am I doing wrong? Or is the solar charger back.

Hi @jowens0510. You can find troubleshooting steps and suggestions regarding the Solar Charger in a similar thread here. If you’re unable to find a solution from that thread, you can give our support team a call at one of the numbers available here so they can take a deeper look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: