Same issue here but only affecting my Pro Wired Floodlight cams

Same for me on the Ring Doorbell 3. Recording video and uploading to cloud. The app shows offline but app is registering time and date of last health check. Tried a chat with ring. They couldn’t tell me if this was being reported by others and told me to call the 800 tech support. Live feed is not working as well.

Hi there, neighbors! Whenever your device is not remaining connected, or is showing offline, the best first step is to check your wifi signal strength or [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). A device that is reporting offline or poor signal strength, and unable to connect to live view, might be too far from the router. Here are some other important things to consider: * Verify if motion events allow live video to connect. * Try out the Rapid Ring app to test live view. * Ensure your internet speeds are sufficient to provide not only Ring devices, but all of your devices with enough network resources. Feel free to confirm if other Ring devices are working as intended, or if a specific Ring device is having this concern. In the meantime, I will certainly pass this feedback along to our teams here for further investigation! :)

Hi there, neighbors! We had our team look into this matter and any concerns related to a device showing offline when it is not, should be resolved. Please press the setup button on your Ring device to enter setup mode, then press it again to exit setup mode. This will allow it to reconnect and establish the connected status in your Ring app as intended, if it is not already. Alternatively, you can also follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your Ring devices. I hope this helps! :slight_smile:

My wired spotlight cam that’s about 2 years old it started having connection issues the last few weeks. Nothing has changed with my Comcast internet, router location or cam location and I have an wifi extender as well. The camera will not reconnect using the app and I have to go outside, get on a ladder to push the top button. It takes multiple tries to reconnect and when I do get it connected, it goes off line again several hours later. Now even when connected it shows an event but not showing live view at all. After reading all the other posts I am thinking it’s an issue with some update ring made and now some sort of a fix needs to happen. I have a ring doorbell and it never goes off line. Help 1. Blockquote