Ring Video Doorbell
Ring doorbell shows offline but still records video and sends alerts
Very strange problem and from what I can gather online it's happened to others but there I can't find a solution. Ring support so far has been no help so thought I'd try here. My hardwired Ring doorbell Pro has worked fine for months but last night it showed "offline" even though I was getting alerts as well as it showing that it was still recording video. If I ring the bell, it gives an alert. If someone walks in front of it, it records that incident. The thing it won't let me do, however, is view the "live view" because it shows offline. Obviously it is not offline from the other things I've described. The device health shows good transformer voltage and an RSSI of -45. I've done a hard reset and went through the entire setup process twice. It will come back online for a short time but then goes back "offline". Ring tech support cannot figure it out.
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07-09-2021 12:22:26
Responses (9)
- R
Same for me on the Ring Doorbell 3. Recording video and uploading to cloud. The app shows offline but app is registering time and date of last health check. Tried a chat with ring. They couldn’t tell me if this was being reported by others and told me to call the 800 tech support. Live feed is not working as well.
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07-09-2021 04:48:05
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- B
My wired spotlight cam that’s about 2 years old it started having connection issues the last few weeks. Nothing has changed with my Comcast internet, router location or cam location and I have an wifi extender as well. The camera will not reconnect using the app and I have to go outside, get on a ladder to push the top button. It takes multiple tries to reconnect and when I do get it connected, it goes off line again several hours later. Now even when connected it shows an event but not showing live view at all. After reading all the other posts I am thinking it’s an issue with some update ring made and now some sort of a fix needs to happen. I have a ring doorbell and it never goes off line. Help 1. Blockquote
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12-01-2022 07:41:51
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- I
I have multiple cameras, no hardware or system changes/adjustments and occasionally (last occurrence just under an hour ago 18:40 BST) some devices randomly showing on the dashboard as offline, but still record. Other devices are fine such as the Ring Pro doorbell. It also has nothing to do with Wi-Fi as although 2x spotlight cam show offline, a Stick-up Cam Elite using a PoE connection also showed as offline. After a period of time, without any intervention, they all resolve themselves. In this case after 5-10 minutes, but typically can be a couple of hours.
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03-06-2022 06:26:20
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- H
My 2nd gen spotlight camera went offline on 6/20/2023. I'm still getting motion notifications. Health status says I have good wi-fi and everything is up to date. what is going on!
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21-06-2023 04:00:48
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USame thing here! It says offline but it records and alerts. ! My router reports that the ring spotlight has a strong signal too Clearly this is a ring issue
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21-06-2023 10:04:31
HI was able to get it back online last night by changing the network connection. It's been working fine since we got it back up. We are having construction in the neighborhood so wondering if that is affecting our internet coverage at this time. Just happy to have it chiming and recording again!
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22-06-2023 12:38:10
TBy change the network connection do you mean disconnect and reconnect to WiFi?
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22-06-2023 05:48:09
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kelt85381
Same issue here but only affecting my Pro Wired Floodlight cams
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07-09-2021 12:51:03
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