Ring Video Doorbell
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L4N6Y
Ring doorbell showing black screen in App on Live view
Recently, my Ring Doorbell has started to show just a black screen in the Ring app when I click on Live View?It doesn’t seem to matter whether I'm at home on Wi-Fi or logging in on 4G away from home?When I stop the Live View I can go to History in the App and can see the footage perfectly well and seems to only affect the Live View?Any ideas anyone.I've rebooted the Ring Doorbell, and everything else is working apart from this.Quick update on this. I've found that the black screen is when my phone is in the portrait position, and if i rotate my phone to landscape it actually then works? If I then return the phone back to the portrait position it continues to work. So it only seems to be an issue with the initial portrait screen??
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08-03-2023 18:38:20
Responses (15)
- D
I have the same issue and am wondering if there is a fix instead of the the workaround. Samsung S21 Ultra with the latest updates on AT&T. Also, I can just tap the live view screen in portrait and it dismisses the black screen. As the other users found, rotating to landscape clears the black screen as well.
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21-03-2023 14:47:35
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- S
Same thing on my ring for the last month or so. Live video is black when the phone is upright (portrait mode) but visible when the phone is rotated to horizonal or when you tap the black live screen. Definitely something in an app update since this was working before. All video recordings are fine.Phone: Samsung S8+. Firmware is up to date, signal strength is RSSI-61. Tested WiFi speeds and upload and download are >1Mbps. Device has been rebooted but the same problem exists. Also, this problem is exactly the same on my wife's phone which is the exact same phone as mine.
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22-03-2023 18:45:21
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- S
I get this on the PC dashboard as well. Click to get live feed, see blank screen. Recordings are all fine.
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11-04-2023 18:25:25
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- J
Hi neighbors. We appreciate the information that was given. I would like to provide an update to say that this issue has been resolved and Live View should be working normally in the Ring app. If you are still experiencing your Live View showing up as a black screen, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.
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12-04-2023 17:00:05
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Caitlyn_Ring
Hey neighbors, thank you for your feedback about this. A few workarounds you can try within a Live View are to press the zoom in button then press the zoom out button (not pinch to zoom), or to switch from portrait to landscape mode. At your convenience, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can gather the necessary details about your device in order to investigate the issue further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.I'm going to mark this reply as a **temporary** solution, so neighbors who are experiencing this concern know to reach out to our support team. Given that the Ring Community is a public forum, we aren't able to gather the necessary details needed for our teams to dive in and determine the cause of this. Thank you for your patience.
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16-03-2023 23:05:05
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