Ring doorbell showing black screen in App on Live view
Recently, my Ring Doorbell has started to show just a black screen in the Ring app when I click on Live View? It doesn’t seem to matter whether I'm at home on Wi-Fi or logging in on 4G away from home? When I stop the Live View I can go to History in the App and can see the footage perfectly well and seems to only affect the Live View? Any ideas anyone. I've rebooted the Ring Doorbell, and everything else is working apart from this. Quick update on this. I've found that the black screen is when my phone is in the portrait position, and if i rotate my phone to landscape it actually then works? If I then return the phone back to the portrait position it continues to work. So it only seems to be an issue with the initial portrait screen??
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08-03-2023 06:38:20
Responses (15)
- S
Same thing on my ring for the last month or so. Live video is black when the phone is upright (portrait mode) but visible when the phone is rotated to horizonal or when you tap the black live screen. Definitely something in an app update since this was working before. All video recordings are fine. Phone: Samsung S8+. Firmware is up to date, signal strength is RSSI-61. Tested WiFi speeds and upload and download are >1Mbps. Device has been rebooted but the same problem exists. Also, this problem is exactly the same on my wife's phone which is the exact same phone as mine.
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22-03-2023 06:45:21
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- S
I get this on the PC dashboard as well. Click to get live feed, see blank screen. Recordings are all fine.
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11-04-2023 06:25:25
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- J
Hi neighbors. We appreciate the information that was given. I would like to provide an update to say that this issue has been resolved and Live View should be working normally in the Ring app. If you are still experiencing your Live View showing up as a black screen, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.
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12-04-2023 05:00:05
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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12-05-2023 05:01:00
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DocDNA
I have the same issue and am wondering if there is a fix instead of the the workaround. Samsung S21 Ultra with the latest updates on AT&T. Also, I can just tap the live view screen in portrait and it dismisses the black screen. As the other users found, rotating to landscape clears the black screen as well.
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21-03-2023 02:47:35
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