Ring doorbell showing black recording

My Ring Pro doorbell also has a black screen when I view Event History. The small Camera view is visable, but when I open the Event History, the screen is black. The doorbell is wired, so no dead battery issues. Out of 9 “events” only one was visable. And I even rang the doorbell, and that was also a black screen…I’m almost wondering why I spent the money on “security”…

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