Ring doorbell showing black recording

Hi there, neighbors. When videos are not playing, the best first step is to check your device health and RSSI to ensure your wifi signal strength is optimal. Next, please log in at Ring.com to confirm your Protect Plan subscription is active for the desired location and Ring device. Please also ensure there is not a VPN enabled on your device. I recommend checking your recordings in the history section when logged in at Ring.com via web browser, to see if they will play there.

If recordings still do not playback or are having issues, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.