Ring Video Doorbell
Ring doorbell showing black recording
As of today I noticed that if I click view once my doorbell goes off, and i mean i click it immedietely when it goes off, that it just keeps saying connecting to doorbell and i get impatient with it and just close it. But when I go back to view the recorded video it just shows a black screen. Now if I get a motion detection and I give it awhile before clicking I am able to view live view just fine and go back and am able to see that recording but at that point when I go live whatever set it off is already gone. 
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30-10-2019 08:06:46
Responses (20)
- D
Same issue here. Mac OS High Sierra 10.13.6. MAC will record event that I can playback. When I try to connect for Live View it tries to activate but eventually get an error "We're having trouble connecting to your Front Door". Front Door will activate via iPhone sitting next to MAC using the same WiFi network.
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08-05-2021 07:48:49
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- S
I am having the same issue with almost all my videos showing up as just a black screen.
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15-06-2021 02:56:16
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- C
Hi there, neighbors. When videos are not playing, the best first step is to [check your device health and RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) to ensure your wifi signal strength is optimal. Next, please log in at Ring.com to [confirm your Protect Plan subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) is active for the desired location and Ring device. Please also ensure there is not a VPN enabled on your device. I recommend checking your recordings in the history section when logged in at Ring.com via web browser, to see if they will play there. If recordings still do not playback or are having issues, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-10-2021 08:49:58
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- C•
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01-10-2021 08:50:08
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alexk
Same here. All worked well for over two years. Suddenly - 80% of the videos are black. I can connect to Live View from iphone, but from the Mac app it says "cannot connect to the device" every time - since a couple days ago... I have other Ring cameras they work well so it's not my router and not my network. Doorbell is wired so no battery issues. My guess - Ring screwed up some firmware update or server update. Come'n it's been popping up for two years!
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09-04-2021 01:54:13
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