Mine is doing the same thing. How did you resolve this issue? Thanks

I've been having the same issue since 2/28/2020 9:50 PM My network settings have not changed.

Same problem here, for the last week. Live view works fine, as does voice communications, but all recorded videos show up as a black screen.

It seems like my black recordings run for a few days, then everything works for like it was intended to work. I live about 100 miles East of the Ring headquarters (Santa Monica CA)..so there isn't a weather problem effecting my issue. There was a solution posted for this issue..which in my mind you have to be an IT person to understand..but doesn't answer the problem as to why the videos are visable one day and not the next... and folks all over the country are experiencing the same thing...

I followed all of the suggestions with changing router etc. No good Finally I realized I have the battery. I charged the battery, problem solved.

If the black or blank videos are persisting, I recommend uninstalling and reinstalling the app to ensure it is integrated optimally with your mobile device and updated. Remember also to check the Device Health to ensure your RSSI (signal strength) is strong. Check out our [Community post](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751) for tips on a good RSSI. If these concerns continue, please contact our support team, at 800-656-1918, for more in depth troubleshooting.

Thanks. I tried multiple things. Then I tried the online chat assistance and their suggestions. I called RSA tech support and worked with them. Nothing. The unit had to be replaced.

Also reported here: [https://community.ring.com/t5/Video-Doorbells/Black-Video-Recordings-Ring-2/td-p/4454](https://community.ring.com/t5/Video-Doorbells/Black-Video-Recordings-Ring-2/td-p/4454) I just got another one on my Ring Pro, same circumstances: 40 seconds of black video. This is not an app playback issue -- I see the same thing on desktop from the Ring web site -- so reinstalling the app is unlikely to matter. This is not missing video, or video that stopped part way through; this is 40 seconds of black, every time. Device Health shows RSSI -55, which is in the "sufficient" range (-65 to -41). Speed test holding my phone next to the doorbell shows 26.74 / 10.28 / 30ms.

Now it's the third day in a row of black screens on my phone and on the Ring.com website. I have uninstalled and re-installed the Ring phone app several times. My phone/modem/doorbell are within 3 feet of each other.. My Ring had 15 Motion alerts and only 2 have a view of what was going on in my front yard... I had my security company hardwire install.. So I don't think your solution is working for me..

Try charging the battery

FWIW, I downloaded a successful 20-second video, and compared it to a 40-second black video in VLC (Tools \> Codec information, Codec tab). - The good 20-second video was 7.5MB, 1920x1080@15fps, with an audio track. - The black 40-second video was 35KB, 1280x720@25fps, with no audio track. So it's actually using different codec parameters. Button shows the animated blue circle after a button push.

It seems this is a relatively recent concern for several users. I just experienced this for the first time @ 7:22 am EST 11/12/2019 - nested between motion capture video that displayed just fine. There is NOT a problem with my router - and the app seems ok - in a browser on the desktop one can observe the same problem. We can hope that Ring resolves the issue quickly.

Follow up on my black recordings... I called my Internet provider, (just to see if it was an Internet issue before my Security provider came)..Internet showed the Ring was connected and "working". The black recordings are still happening..and I even walked in front on my doorbell..and still a black screen. I also rang my doorbell and the ring didn't even register. I am going to request a new Ring II doorbell be installed..and I will follow-up with this thread to let you know how it goes/went...

Just to be clear, this is 100% a Ring bug. The only question is whether it's being exacerbated by network issues. Uploading a 35KB 25fps 720p video with 40 seconds of nothing but Ring logos on a black background is a bug; sending them to customers from the server is a bug. If the device failed to capture a video, the server should say that it failed to capture a video, not show a bad video and leave everyone guessing. FWIW, I also posted here, with roughly the same results: [https://www.reddit.com/r/Ring/comments/dt2chf/40second\_black\_videos\_from\_doorbells/](https://www.reddit.com/r/Ring/comments/dt2chf/40second_black_videos_from_doorbells/)

fadden...Thanks for pointing out that it's a Ring Bug issue...today 9 motion alerts and everyone came in crystal clear!! Imagine that!! However..my missed/black recordings run the gamut..I get error messages that there was an error with recording. Also I have noticed that when I view the motion recording with the full screen (cell phone)..if the 2 arrows on the side of the 2 bars are not white..I get a black recording, the bar is moving to the 40 second mark..if the arrows and bar are white, the video displays..I think I'll get a dog..they seem to be more reliable..

I'm having the same issue with 1 of my 2 Ring spotlight cams. I haven't had a motion record an actual video in 3 days. I have over 20 motion alerts with 40 seconds of black "recording", but yet during that same period of time I have not had a single issue with the other camera which is farther away from the router. When I try to connect to view the live camera feed it tries to load for several minutes before timing out with an error message. I have tried replacing the batteries in order to trigger a system reset twice and it still has not worked. Has anyone had any success resolving this besides through buying a new device?

Same problem just started happening with mine, and playback from all my cameras is affected. Live view works fine. They've been promoting us to use new video features lately. I wonder if they've messed up their encoding and video playback. Better fix it fast, or I'm throwing it out. I need a reliable system. This is useless if it's not providing basic functionality,

This has been happening to mine for a couple weeks now. Worked flawlessly until this point. All videos saved to cloud are black. Still not fixed.

Hey neighbors! If you've tried what has been recommended in the thread and you are still experiencing this concern with black videos, it would be best to reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can do in-depth troubleshooting with your device(s) that may be experiencing this to help you rest easy. Feel free to update this thread with what support was able to do for you to fix this, as it may help other neighbors!

I also have this issue since 2 weeks now. Live works, when you play the live recording it does work but when restarting the app or playing motion event. A black screen with the ring logo. Seems like more and more people have this issue, maybe due to a new firmware version?

Experiencing the same issue - when Live View fails to load (closes by itself in about 10 seconds) I get a 40 second black recording. Ring Doorbell 2 showing -48 RSSI and no issues. Taking the battery out to soft reset hasn’t worked, I updated my Ring app.. uninstalled, reinstalled. I also did a hard reset. Same issue. Oddly, I have two Floodlight Cams at another property that load every single time. Both properties have the SAME high end Orbi router setup with multiple satellite range extenders. I got this to replace a Blink XT (which by the way works at the corner of our property) and the Blink detects motion faster and more consistently, live view hasn’t failed me once in the last two years and it was far cheaper with free cloud storage. Don’t think I’ll be keeping this doorbell :(

We unplugged our router for 10-15 seconds, plugged it back in, waited for the WI-FI to come back online, and then I went outside and hit the button on the Ring doorbell that tells you (on your phone) "Someone is at your door" It started to record me like normal again. No need to contact Ring Support or buy a new device. It just needed a jump start.