Ring doorbell showing black recording

Hi there, @betemad. When you attempt a live view with the Doorbell in question, does this live view connect and show image as intended? With there being another Ring device working as intended on your wifi network, this is a great sign that it is likely not any advanced network settings, such as ports and protocols. Please ensure there is not a vpn enabled on your mobile device when you are attempting to operate the Ring app. I recommend also checking your recordings via another mobile device, or web browser by logging in at Ring.com, to rule out your mobile device as a factor. Please also confirm this Doorbell is subscribed to a Protect Plan, in order for recordings to be saved.

For any other neighbors also having this concern, please also check our Community post about RSSI, to ensure your signal strength is optimal. Feel free to let us know how it goes, as well as provide other details such as router type, mobile device type, or internet service provider, if the above steps did not work. Thanks neighbors! :slight_smile: