Ring doorbell sensor on the back of the device fell off

Ring doorbell sensor gen 1 on the back of the device fell off and now device will not charge wired.
The doorbell suddenly fell off its mounting bracket and the 2 sensors on the back fell out. Looks like the prongs got damaged. I put them back in but they do not stay secure and the doorbell will not charge hardwired. All was well before it fell off. Are replacement sensors available?

Hi @jpsoflo. For any replacements, you’ll have to contact our support team directly. A support agent will be able to see if your device is within warranty and take the appropriate actions from there. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.