Ring Video Doorbell

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A
RING Doorbell Replacement
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hardwired-battery-video-doorbell

Hi Ring Customer Support Team, it's been three months since Ring acknolwedged a replacement of my doorbell due to security/design issues. After three months, there's no sign of my replacement bell. I spoke customer services three times as a follow up. I spoke to the Technical Support Duty Manager in Egypt (for UK cover) to provide me an indicative delivery time. I've been told by RING that they cannot commit to a time, it'll be asap. RING is unable to explain what are the OLAs within RING so we can bring transparency to the customer. RING has failed to respond to a single question of "when will I get my replacement door bell?" After three months, I'm told asap......

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29-04-2023 10:56:41

Responses (1)

  • C

    Hi @Aza. I'm sorry about the difficulty you're experiencing with receiving your replacement Doorbell. Unfortunately, we cannot access account or shipping information on the Ring Community as this is a public forum. You would need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) to see if they have any new information available regarding your replacement.

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    01-05-2023 11:34:37

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