Does anyone have information regarding Ring Doorbell Recall Segment aired on 11/11/2020 on NBC News? I couldn’t hear since my dog was barking.
Hi @petethedon ! To check whether your Ring Video Doorbell (2nd Generation) is impacted, enter your device serial number (DSN or S/N) here. Please note, if you have the Video Doorbell (2nd Generation) and followed the step-by-step instructions and used the correct security screws when securing the device to the mounting bracket - not the long wooden screws - the device should function as intended. The issue is caused by improper installation, so it is important that customers who have not installed their devices yet are following the step-by-step instructions and using the correct screws when mounting the device. Let us know if you have any other questions!