Ring doorbell prob doesnt ring on chimes all the time.

I have the ringdoor pro bell that is set up on my chime. I have it set up for motion and when the doorbell is pressed. However doorbell press is very intermittent. For example when someone walks towards and presses the bell, the chime will alert the motion but not the doorbell press. I then miss people at my front door, defeating the object of this doorbell.

my doorbell is at 49
chime is at 59 both in green so good signal

Hi @Wheeler. This question was actually addressed in a similar thread on the Community which you can find here. When events overlap like the motion and the Doorbell ring, the Chime cannot alert to both at the same time. Some neighbors have found success with disabling the Chime alert for motion so that they only receive an alert when someone rings the Doorbell. I hope that helps clarify things for you! :slight_smile:

I have the same issue I believe: if the Doorbell is activated by motion detection, and then the button is pressed, the button press is ignored. Note that I’m not only talking about the Chime not ringing, I don’t get any notification and there is no event recorded in the event history. Also note that I have disable motion detection alerts. This in fact used to work earlier, it only started happening in the past month or so. This is a doorbell, if I press the button and it doesn’t ring than it is completely useless. It is not rocket science to handle two events at the same time.

Thank you. I have no disabled motion. let’s see if thats works.

Hi @Himork. If you’re not receiving push notifications when the Doorbell button is pressed and it’s not showing up in the Event History, that is a different concern as these events should always show up in the Event History. Can you please follow up with our support team on this matter? They can take a closer look and help diagnose what the problem is for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

We have exactly the same problem. Detects motion everytimne but only rings when pressed about one time out of three or four. What is incredible is that so many people continure to buy these products that clearly don’t work. There must thousands of complaints just on this site.

It used to work just fine, it started about a month ago, I suspect after all the new “features” were added. I’ll give a call to the support phone line…

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Hi @Himork. Please, feel free to come back to this thread and update us with any information that the support team is able to provide you with. :smiley: