Ring Video Doorbell
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M
Ring Doorbell pro
live-view
app-settings
hardwired-battery-video-doorbell
Hi.
I have been having trouble with the live audio on my ring doorbell pro. When anyone presses the doorbell and I answer it on my MI MIX2 android mobile phone the person can hear me but I can not hear them. This has been happening for a while. Tried disconnecting the timeline from the ring app as somebody suggested but no good still no sound.
But as I have been messing with the app and phone noticed when I disconnected my Samsung Galaxy Wear watch from my phone that the audio from the Ring doorbell to the phone started to work on the Ring app. Anyone else having this problem and found a fix so we are able to use the watch app and the ring app at the same time.
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03-04-2020 01:43:22
Responses (2)
T
Well it's 2022 and Bluetooth and Ring Live view Is still an issue. I have the Samsung S22 Ultra, Samsung Watch 4, Libre 14 Day diabetes sensor and also my Panasonic home phone all connect to Bluetooth.. So when does Ring fix the Bluetooth issue with live view as turning off Bluetooth to answer the door defeats the purpose. Of having a Ring Door Bell.. I also have turned off all Bluetooth devices but left the BT service on and still have the issue with Live view..
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15-10-2022 02:35:46
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J
Hi @Tkwtampabay. If your Live View from your Ring device is not working correctly, you can try the following steps:
* Verify that your Ring app and smart phone are caught up with the latest updates available.
* Verify your [Ring device has good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229).
* [Reboot your Ring device from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).
* Reboot your phone.
* Disable any active VPNs.
We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide) with troubleshooting steps for audio concerns when using Live View. If you have tried these steps and are still having the same concerns, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-10-2022 04:59:22
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Chelsea_Ring
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03-04-2020 05:49:32
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