Ring Doorbell Pro Wiring, Transformer, and Ring App settings all correct and your Mechanical Chime in your house isn’t working? Try this
I spent many frustrated hours troubleshooting to get my ring doorbell pro to sound my mechanical chime. I checked firmware, ring app settings, the transformer, you name it I tried it. On a whim I checked my Alexa app. Previously if you pressed the doorbell my echo dots and echo show announced someone was at the door but no mechanical chime. I went into the Alexa app and turned off notifications. Pressed the doorbell and the mechanical chime worked. I went back in the Alexa app and turned on notifications and the mechanical chime stopped. For me that was the answer. Not sure why I can only have one or the other but that seems to be the way the current software works. Bottom line, if your are troubleshooting your mechanical chime please check your Alexa app.
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09-01-2021 12:37:10
Responses (10)
- G
Tom, there doesn’t appear to be any update to this issue with the indoor chime not working when notifications to Amazon Alexa are set to on, Can you pls help? Thanks, Glenn
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27-12-2021 08:26:39
THi @grogers. Using Doorbell Announcements shouldn't prohibit your internal chime kit from sounding. First, make sure you have the correct chime kit selection in the Ring app. This can be found under the Device Settings Menu > General settings. Verify that you have a [compatible chime kit](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List) and that it sounds properly when the button is pushed. Next, you can check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360018032731-Doorbell-Announcement-Notifications-Through-Amazon-Alexa) to activate Doorbell Announcements using an Alexa device. Additionally, you can customize this by creating an Alexa Routine. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360031606811-Creating-a-Routine-with-Alexa-and-your-Ring-Device-) will show you how to do that. Let me know if this is helpful.
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29-12-2021 05:37:11
- Y
This is supposed to be a reputable company and they can’t even address this issue? Not buying their products!
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10-04-2021 04:43:46
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- G
Does anyone know of this issue has been fixed? I’d like to be able to use the Alex alert with this.
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27-12-2021 08:07:51
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- B
Why isn't it possible to have a mechanical doorbel while using a wired Ring Video Doorbell? Im also looking for a suitable transformer. Many people say different things. Some say you need at least 10V others day try it on your existing 8V trafo. Would this be sufficient. Its in Dutch. https://www.vekto.nl/voeding-24vdc-15w-0-63a-dinrail-ingang-85-264vac It says it is a stabilized transformer whatever that is. And in standby it only takes 0.3W. And it is 85-264VAC. Is that last bit not too much?
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22-03-2022 05:14:48
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CHi @Brazy. As listed on the product page for the [Video Doorbell Wired](https://ring.com/products/video-doorbell-wired), it does not sound your existing doorbell chime as it is not designed to do so. To hear audio alerts in your home, you can pair the Doorbell Wired with a Ring Chime or a compatible Alexa device. As for power supply, the Doorbell Wired requires an existing doorbell system, the Ring Plug-In Adapter or a transformer (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W). You'll want to follow those guidelines when choosing a transformer, which can also be referenced on the product page for the Doorbell Wired.
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23-03-2022 07:49:26
- B
Why is Ring's doorbell transformer DC output. While we are warned never to use a 3rd party DC doorbell transformer? Even Ring's Plugin adapter has 24V DC output. Can I use this transformer which is DC out but has close specs to Ring's own DC output transformer? Mean well HDR-15-24 https://docs.vekto.nl/media/mean-well/HDR-15-spec.pdf 15.2W, 0.63A, 24V DC. stabilized.
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04-04-2022 02:15:21
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Tom_Ring
Hey neighbors! I just wanted to add this [Community post](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) to the conversation here. This is a great resource for the Ring Pro and it was written by Marley_Ring! I hope this helps!
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24-02-2021 07:23:35
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