I spent many frustrated hours troubleshooting to get my ring doorbell pro to sound my mechanical chime. I checked firmware, ring app settings, the transformer, you name it I tried it. On a whim I checked my Alexa app. Previously if you pressed the doorbell my echo dots and echo show announced someone was at the door but no mechanical chime. I went into the Alexa app and turned off notifications. Pressed the doorbell and the mechanical chime worked. I went back in the Alexa app and turned on notifications and the mechanical chime stopped. For me that was the answer. Not sure why I can only have one or the other but that seems to be the way the current software works. Bottom line, if your are troubleshooting your mechanical chime please check your Alexa app.
Ring Doorbell Pro Wiring, Transformer, and Ring App settings all correct and your Mechanical Chime in your house isn’t working? Try this
THANK YOU !!! This is EXACTLY what I experienced after replacing the transformer and the indoor mechanical chime prior to installing the Ring Pro video doorbell that the kids gave me for Christmas.
I’m very surprised that Ring doesn’t alert the consumer about this in the installation and set up instructions although it should have the capability to alert via Alexa as well.
BINGO! After 4 one-hour+ calls with “tech support”, them sending a new pro pack unit, telling me my transformer was not compatible and finally sending me a new Ring Pro your solution got my mechanical chime working again. Now I will wait for Ring to come up with a solution that allows us to have Alexa notifications on and a mechanical chime working at the same time (they told me they’re working on it now)
With Ring being owned by Amazon for nearly three years now this should not be an issue. If someone has a solution please share it, I have little hope for a remedy from Ring based on how things are going so far.
Thank you. I have been dealing with this problem for 2 months. I have replaced the transformer the inside chime and a new ring pro. Had an electrician here 3 times to fix. Read your messages turned off notifications in Alexa ring door bell and chime work. This information needs to be addressed with ring.