Ring doorbell pro stuck in Night vision

Anyone has this issue today?
Mine is 2 day old and it started being stuck in night vision mode this morning.
Model: Ring Doorbell Pro (1st gen)

Attempts to fix:

  • Already turn off night vision mode
  • Rebooting devices mult times
  • Reset device to factory and re-setup again

Still stuck in this pink tint, anyone?

Hi @Espresso. Performing a reboot and a full reset are the troubleshooting steps I would have suggested for discolored video or the night vision getting stuck. Since those steps didn’t resolve the issue, the next step is to follow up with our support team to explore other options. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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