Ring Doorbell Pro static noise

My boyfriend always tries to scare me when I’m on the porch smoking, and I can’t ever understand him. I thought it was bc we live on a busy street, but now it’s staticky and just hard to understand. And tips?

Hi @h8chu ! Have you tried resetting your Ring Pro?

what is the proper way to reset the physical doorbell device? Just disconnect power and put it back? I am having a live streaming issue that I have not found help with on the community page.

Hey @Stray. The proper way to reset the Doorbell is to press and hold the setup button for 20 seconds. After this, you will go into the Device Health section of the Doorbell’s Profile page and reconnect the device. If you continue to have any troubles, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.