‎Ring Doorbell Pro showing Light Prisms

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R

rfreeland

Ring Doorbell Pro showing Light Prisms

troubleshooting

hardwired-battery-video-doorbell

For some time I have noticed these weird prisms on my Ring Doorbell Pro. It comes and goes and may be linked to sun glare but it never used to do this. Is this perhaps just a dirty camera lens cover or something. I also get fringes around the video when extreme right or left at night. Ex image attached ![Screenshot_20231113_100726_Ring|690x493](upload://p6Nfd3EHUHJGQ5riPxnNKIz9RJf.jpeg)

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0 •

13-11-2023 03:10:53

Responses (1)

J

Justin_Ring

Hi @rfreeland. It is most likely due to a dirty lens. I would recommend wiping the lens down with a soft cloth to see if it helps. If it does not help out, reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372) for further assistance on what the next best step would be.

0

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14-11-2023 05:10:04

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