Ring Doorbell Pro problems

Hi Yesterday we had Wifi problems and after a restart the doorbell would not connect to the wifi, tried to reconnect without any luck (hard reset, restarted the router). None of this worked so even deleted the device from the app hoped would reset the device, no!! So we have a doorbell we cannot connect to now and it wont fully reset, white ring after a reset & blue circle light if you press the bell. With the doorbell not on any app either now were lost as to what to do. Please help!!! Thanks