Ring Doorbell Pro Power Issue

My Ring Doorbell Pro has worked flawlessly for 16 months, randomly the other day it’s not getting power. When you touch the doorbell it’s hot to touch, hitting the reset button doesn’t have any effect since there is no power. Any thoughts on next steps?

The weather has probably ruined your $299 doorbell. I’ve been trying to get support to see if I can get a replacement or at least the door piece. Mine hasn’t worked since December.

Hi neighbors. Thank you for bringing this concern to our attention. @mmp151, your Ring Pro shouldn’t be hot to the touch, depending on the relative temperature outside. For both of your concerns, I would review our warranty policy here and the reach out to our support team for next steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.