Ring Doorbell Pro Offline

My Ring Doorbell Pro went offline two weeks ago. Followed the troubleshooting steps, but will not connect. Reset the power, still will not connect. I cannot connect to its WiFi in setup mode.

This is the second time this has happened. The first time it resolved on its own after a week. I’m thinking this unit is defective.

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I had a similar issue. In the end I called the Support number and they were very helpful. Ended up sending me a new doorbell replacement free of charge.