Ring doorbell pro offline not charging

Hi there,

Please help last Teo days my ring doorbell has been offline, I have power at transformer and the doorbell but the device is not turning on. When reseting breaker it turns on a while, indicating that it’s charging but it’s not keeping charge. Customer support told me that it’s charging and that I should wait 6-10 hours… It’s been 72 hours…

Hey @SirMario. You can learn more about how to troubleshoot power issues with the Ring Pro in our Help Center Article here! :slight_smile: