Ring Doorbell pro not showing live feed

Just bought myself an Ring doorbell pro, everything works except for when someone rings the bell it doesnt display video, it will play audio and let me talk to people and even play the video back after the event has finished, just not Live video.

Hey @Rageinc. When you access the Live View, is it just a completely black video? If so, please check out our Ring Help Center Article for more information on how to fix this error here!

I have same problems I think company have faulty software.