Ring Video Doorbell
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Ring Doorbell Pro not activated by plug-in Adapter (2nd Gen)
Ring Pro worked perfectly for over a year, wired to old, recessed doorbell chimes.Then, steady, low buzzing within chimes started 2 months ago. Call with Ring tech support confirmed that they have seen this happen many times. I disconnected Ring from old wiring, and connected by 2nd Gen plug-in Adapter. Does not light up at all, despite clear evidence that outlet is working. I fear the Ring Pro may have been damaged in the buzzing fiasco. Key Q: Is there an independent way to assess whether the Ring Pro is toast, or just needs some other TLC to work? Can I take it or send it somewhere?
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18-09-2021 15:37:05
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Tom_Ring
Hi @Johnrhaig. If your Ring Pro 2 is not lighting up, that is indication that there may be a failure in the device. I suggest reaching back out to our support team to see what your options are. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).
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20-09-2021 17:32:58
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