Ring Doorbell Pro no video

Products Video Doorbells
#1

After installing the system it claims to have connected to my network. Door bell chimes in the home and on my cell phone.

But video says no Internet? I have a strpng signal in the whole home as Televisions are internet only, garage door is Internet controlled (Home8), and sprinkler system in garage receives a strong signal (Rachio).

I have reset numerous times and the system is hardwired with good voltage. RSSI-43 for signal strength.

Brand new system is this a bad unit?

John

#2

Hi @JLSwany, have you reached out to our support team on this? This is a great place to start when your RSSI is at a decent value and everything seems to work other than the video. They will be able take a deeper look into this. Please let us know how it goes and reach out to them anytime here!