Just installed my Video Doorbell Pro and can’t get my night vision to work:
Help?
Hi @atlanticdam. I suggest doing a complete power cycle of your Ring Pro, and then reset it. To do this, remove power to the Ring Pro for 3 minutes, and then return power. Next, to reset the Ring Pro, remove the faceplate and press and hold the setup button for 30 seconds, then release. Once this is complete, see if the night vision has improved.
If you’ve tried these suggestions to no avail, try reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.