Hey guys fresh setup. Everything works if I set my door bell type to NONE.
If I set it to mechanical the ring doorbell itself shorts out and turns off and reboots, the inside mechanical bell does not go off.
Picture of power kit setup. What am I doing wrong?
Hi @shipracer. The first thing you’ll want to check is if your chime kit is compatible with your Doorbell Pro. You can check it on our list here to make sure it’s compatible. If that checks out, then you’ll want to make sure the Pro Power Kit is wired properly by looking at the steps here.
Should this concern persist after checking the above, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 