Ring Doorbell Pro issue: doorbell/chime randomly rings when in LIVE mode speaking through the device

Everything is working great except for one thing. When I click to go live through my Ring Doorbell Pro and click the microphone so I can speak through the device, after about 5-10 seconds the digital in-house chime starts to ring multiple times in a row… I can’t figure it out. Is this a common issue where some setting needs to be changed?

Hi there, @Devin! This should definitely not happen, and is not a feature of the Doorbell Pro. As for settings, there is a in home chime type setting found in the Device Settings for your Doorbell Pro, in the Ring app. Ensuring this option is set to digital chime kit, as you mentioned having, it should work as intended. A Live View triggered from the Ring app should certainly not result in a chime ringing. I recommend checking wiring and that the Pro Power Kit is installed with your chime kit.

As you mentioned this happening when toggling the two way audio, this is likely related to power or app variables. Try removing and reinstalling the Ring app, as well as ensure there is not a vpn enabled. If this concern persists, despite checking the above variables, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.