Ring Doorbell Pro is unresponsive

I’ve had this Ring doorbell pro for close to 3 years without any problems. It stopped working a few weeks ago. I checked the device health from the app. It shows the doorbell as healthy with no problems. I don’t get any rings, motion, or recordings. January 23rd was the last recorded event. Do I replace it? Or, is there a fix for it? It seems to be dead. I push the button and see the blue ring swirl. But, it doesn’t do anything else… no notifications, no ring of the chimes, no recording.

I’m also using Ring path lights, drop cam, and flood cam. No issues with any of those. They’re working fine. I have about 5 Ring chimes throughout the house. I’m still getting motion detection from the other devices on those chimes. I appreciate any advice!

Hi @KevanC. There are a few things that I would try to fix this. First, completely remove power going to your Ring Pro for 3 minutes, then restore power. Next, you’ll reset your Ring Pro and reconnect it to wifi. This should cause it to behave normally. Let me know if this works!

It is working normally now. Thank you.

I spoke too soon. The app is once again reporting that “Your Ring device is temporarily unavailable” and the home’s mechanical doorbell is running continuously. I tested the doorbell and motion before I sent the previous reply. This happened about 5-10 minutes after that test with no one near the doorbell.

Hey @KevanC. It sounds like there may be something more going on than meets the eye. To help you properly diagnose this, I would reach out to our support team. If possible, try taking pictures of your doorbell transformer, chime kit, and wiring at your Ring Pro and have them readily available when you contact support. This will help the support agent get a better sense of what you are working with.

Additionally, Marley has a great Community Post packed with information on the Ring Pro. It may have some helpful information!

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.