Ring doorbell pro hard reset now not working

So we installed the hardwired ring doorbell pro, power to unit came with ring transformer, all was great, had to hard reset to connect to app, after hard reset the unit does now not have any power, is ther e something i am missing here? Electrician checked all connections everything looks like it should be working.

Hi @Buff071082. Since you’ve tried a reset and your Doorbell is still unresponsive, it would be best for you to contact our support team directly so they can take a closer look and diagnose what is causing this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: