Ring Video Doorbell
Ring doorbell pro goes offline when the doorbell button is pressed
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09-12-2023 08:44:05
Responses (4)
Hi @medders. I’d recommend getting in touch with our support team for this concern, so they can take a look at things on the back end to determine why the connection is dropping only when someone rings the Doorbell. We’re only able to assist with general troubleshooting tips and tricks here on the Community, but our support team can take a deeper dive.
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12-02-2024 06:02:26
I have this issue too and it’s been doing this for over a year. I contacted support previously and they were not able to help. Seems to me that there’s a short that occurs whenever the button is pressed. I’ve connected the doorbell properly. I’ve reconnected it making sure that there’s no loose wires. How about getting a discount on a new doorbell? This to me seems like the best way to keep your customers. Otherwise I’ll be happy to replace it with a competitors product.
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04-03-2024 04:50:03
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Tom_Ring
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12-12-2023 04:22:20
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