Ring Video Doorbell

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Ring doorbell pro cuts out when button is pressed
hardwired-video-doorbell

My ring doorbell pro records motion OK, but when a visitor presses the button, the video recording stops immediately, and often, the doorbell goes offline at the same time. This has been going on for some time. All the health numbers are good. This renders the feature of being able to respond to a visitor useless. Has anyone experienced this and/or have a solution?

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07-10-2020 23:18:24

Responses (1)

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    Yes my does the exact same thing, started a couple of months ago. Real pain in the butt. I have to turn breaker off and back on to reset the doorbell. But as soon as you press the doorbell button, bang! Offline it goes!

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    18-01-2021 22:30:07

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