Responses (1)

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Brazup

I'm having a similar problem. My Ring Pro requires that i pull the wires to reset the unit-power cycling the breaker is easy, but it resets everything tied to it.After i reconnect the wires, I can go through setup-in 20 degree weather. Again. And Again. I have a Meshforce wifi system. Connectivity is very good to all my devices. Even the Ring Pro reports excellent connection, power, etc. But, after a few rings, it drops offline and I must pull the wires again and go through setup. My modem and wifi mesh system never loses power. Is this a Mesh system vs. Ring only problem? If so, is there firmware coming soon to fix it? If not, i need to dump this for a secure and reliable system.

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06-01-2021 01:48:07

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C

CatKS

I cannot even get my Ring Pro to connect at all. How did you get it to ever connect? I’ve been on with Ring and MeshForce. No one can figure it out. Do you have Ring Pro and what version of MeahForce do you have? We have M3S.

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13-01-2021 23:22:33

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Tom_Ring

Hi @Brazup. Are you also using the Ring Plug-In Adapter? If not, what is the voltage rating for your transformer? We recommend a [16V 30VA transformer](https://ring.com/products/hardwired-transformer) to properly power the Ring Pro doorbell circuit. You'll also want to check and make sure that your

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15-01-2021 23:04:51

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rshung

I had the same issue for weeks. The issue: My contractor had contacted the transformer to a light switch and not directly to power. When the light was on, the Doorbell Pro worked fantastically. Then it would go offline after one ring or multiple Live Views. The fix: I asked him to re-connect t

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17-05-2022 09:46:19

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Caitlyn_Ring

Thanks for sharing this insight @rshung! This may help other neighbors in case a similar situation happened to them with their wiring. :)

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17-05-2022 17:28:22