Ring Video Doorbell
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Ring Doorbell Pro connection issue
Ring Pro doorbell is unable to connect video for several minutes once a visitor presses doorbell. It used to do just fine for past 1-year. But now we can only view recorded videos later (after 10 minutes view recorded video). But we have tried everything to resolve live view issues, we have installed the new Rapid Ring App, installed wifi mesh routers, get ring protect pro plan, etc. but are unable to resolve this issue. PLEASE HELP!! The security of our home is compromised!!
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11-05-2020 05:29:43
Responses (4)
- M
I'm having the same issue. I was once consulted by a Ring Support specialist that this issue is caused by the 'Mechanical Doorbell' and my Ring Pro. I've turned off the doorbell chime in home, and my ring still doesnt re-initialize / connect to the wifi after someone rings my doorbell. Please help.
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18-05-2020 13:28:09
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- M
Did anyone get a resolution to this issue? I have great wifi connectivity at the location, and has been in use for several years. RSSI is 46 and firmware has constantly been updated. Everything works except when someone rings the doorbell. The blue light freezes around the button and can not connect video until after recording is complete.
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29-12-2020 03:11:31
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- M
I have had my Ring Video Doorbell Pro operational for over a year without any issues until a few weeks ago. It is hardwired and has RSSI of 46 or better consistently. If anyone rings my doorbell, I receive notification in mobile app, but get spinning wheel and live video is not possible until after the recording is completed. Any other time, I can get live feed very quickly and without any issue. Only when doorbell is pressed is there an issue. I suspected my transformer, so replaced it today with Ring unit. Same result. Have tried full factory reset of the video doorbell pro with same results. I have been on queue with support for over 2 hours and thought I would see if anyone in the community had ideas. Wifi is excellent mesh network, hardwired power, new transformer, firrmware is up to date and all other ring cameras working. Only the doorbell pro has issue when doorbell pressed.
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29-12-2020 04:46:54
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Christopher93
Any answers? Same problem and its frustrating!!!!
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18-05-2020 00:21:38
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