Ring Doorbell Pro connection issue

Ring Pro doorbell is unable to connect video for several minutes once a visitor presses doorbell. It used to do just fine for past 1-year. But now we can only view recorded videos later (after 10 minutes view recorded video). But we have tried everything to resolve live view issues, we have installed the new Rapid Ring App, installed wifi mesh routers, get ring protect pro plan, etc. but are unable to resolve this issue. PLEASE HELP!! The security of our home is compromised!!