Ring Video Doorbell

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ring doorbell pro chime not working

Hello, I installed my ring doorbell pro last night and the chime inside the home is not working. I have installed the v2 to it and checked the app to make sure the mechanical switch is turned on and it still won't chime.

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13-10-2020 14:38:03

Responses (1)

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    Hi there @bk913. Is your chime kit compatible with the Doorbell Pro? You can check [here](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List) to make sure that the make and model of the chime kit you have is compatible with the Doorbell Pro. If your chime kit isn't listed as a compatible one, you'll want to replace it with a chime kit that is compatible to ensure it is working properly. If it already is compatible, then I'd suggest contacting our support team directly so they can take a deeper look into this as there may be some concerns with the wiring. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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    14-10-2020 19:20:02

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