My Ring Doorbell Pro has a red hue to the camera view. Does anyone have any suggestions on how to correct this?
Thanks,
Hey @paczowers. Could you please try a reset and reconnect to see if this helps? For the reset, press and hold the setup button for 20 seconds. After this, go into the Ring app > Main Menu > Devices > Doorbell Pro > Device Health and tap on Reconnect or Change Wifi Network. This will walk you through another setup of your device. After this is complete, check the Live View to see if this helped!
If not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Did this work? My camera has a red hue that is slowly getting bigger. It takes up about 1/3 of the screen now. I’m using a floodlight
Did this work for anyone? The way my doorbell is installed, removing it without breaking the plastic is not an easy task.