Ring Video Doorbell
Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd
I replaced my Ring doorbell pro with Ring doorbell pro 2. With the pro I didn't have any problems. With the pro 2 I miss sometimes the Ring alert. In that case, when someone is at the frontdoor and pushes the Ring button the Ring Chime doesn't give a sound and don't get a message on my phone. The only sound is at the Ring at the frontdoor. In the history there is a recording of the motion but no Ring alert. So I can see the person walking up the frontdoor en pushing the Ring button. The WiFi router is near the frontdoor and has a very strong signal. The device gets enough electricity. I contacted the Ring helpdesk and they helped me check the settings. I have tried al lot of different settings but the problem still excists. Did anyone else experience the same problems and what is the solution?
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01-12-2022 09:56:02
Responses (52)
- R
Same problem here. All settings fine, rssi levels fine and live view always works. The ring never misses a motion event, in fact, this is the only way to not miss packages and people because the bell doesn’t work 7 out of 10 times. Turning of motion detection seems to be a fix but motion detect is my doorbell at this moment. It’s ironic, all features work, except for the main feature, “**being a doorbell**”
•4
08-03-2023 09:48:48
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- S
Same problem from Germany. I also tried everything until I came across this post today. I have deactivated the Smart Alerts and hope that everything works now. The support wanted to tell me that my Wi-Fi is too weak or there are problems with Amazon.
•2
08-03-2023 10:16:05
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- R
Hi, in [this thread](https://community.ring.com/t/chime-should-ring-for-doorbell-press-as-long-as-wifi-router-is-active-even-if-isp-ring-server-is-down/186852/2) it says that the ring chime needs an internet connection to be able to ring when the button is pressed.... I can hardly believe Ring would make a mistake like that. Can anyone confirm this? If this is true I can understand things are unstable because by the time the ring has uploaded the motion detect data and the recorded video data and finaly finds time to send the button press to the (probably busy) Ring server, your package has gone return to sender.
•1
09-03-2023 07:04:30
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SYes, that's exactly how it works. When the bell rings, the command goes to the ring servers and from there to the individual devices. For me, however, the Ring 2 Pro worked for 1 year without problems and for about 3 weeks I have had the said problem.
•2
09-03-2023 08:37:45
- R
That is bad. it would be so easy to (also) sent a direct mesaage to the chime. So if my internet goes down I will never notice the i.s.p. has arrived because there is no door bell. Great.
•3
09-03-2023 12:28:57
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Springz
I can confirm this is still a problem. I have also contacted Ring customer support about this and after a long time trying to explain the problem, the representative on the phone finally understood what the actual problem is. Finally the result of the call was that they would "escalate" it to a technical team and they would contact me when they have fixed the issue. From the other thread I read that some people have experienced this for a few months now... unbelievable
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08-03-2023 09:44:26
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