Responses (52)

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  Big_T

  I had a similar issue. For me it was Alexa that was the problem. I disabled the Ring Skill in Alexa and rebooted my Chime Pro and Chime. Now it works everytime the doorbell is pressed I hope this works for you

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  07-02-2023 10:35:03

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  Ovardis

  I’ve the Ring enabled in Alexa, will try your tip. Thanks.

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  07-02-2023 06:38:39

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  Ovardis

  Disabling the Alexa skill didn’t solve the issue unfortunately. We have still have problems with no sound from our chimes from time to time. I’m thinking to get the Dutch products affair’s organization involved because Ring is selling an unreliable doorbel and doesn’t fix it.

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  18-02-2023 11:47:17

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  VertigoMitch

  I thought disabling the Alexa skill wouldn't fix it. The problem with the Ring Video Doorbell Pro 2 is the issue is related to the sole device. It affects no other devices, so it can't be related to settings like Alexa. It's either a device problem or a firmware problem. I don't know how far you will get reporting this issue, as Ring offers multiple solutions, such as refunding. They class it as a temporary issue, but if you search around, you will see that people ran into this issue on launch day. When speaking to Level 2 support, they said that we're aware of the problem and that changing any settings, including motion detection, will not correct it. As a workaround, you could attach a physical chime to the Pro 2, as this should still chime outside of the internet. However, I don't want a chime in my home. That was the point of purchasing the Ring Chimes.

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  19-02-2023 11:36:21

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  Bigsully

  Thats what ring keep telling me too

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  22-03-2023 11:35:06

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  ASMITH

  Hi! Same problem. It started about two months ago, before that it was good for about 1 year. I have a Ring Video Doorbell Pro 2 and Ring Chime (v1 and v2). The Ring Chime doesn't work when the doorbell is pressed. If I restart the pro 2 or cut the power to the pro 2, it works again, but after a few hours or days the chime does not ring again. Ring Chime v1 and v2 same problem. The Ring Video Doorbell Pro 2 is the sh*t..

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  23-02-2023 02:25:11

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• U

  user38102

  In March 2023 I have a new Ring Pro 2, hardwired through a new Ring transformer with an RSSI of 58 and level 1 power. In testing this had/has no problem consistently ringing my internal doorbell. Randomly it stops sending that signal or notifications for doorbell presses. I’ve missed multiple signature-required packages. I have the exact same symptoms as described. Motion and package notifications work but pressing the doorbell button only results in an external ring. I’ve been able to duplicate this after it happened with the UPS driver. The indicator light on the doorbell just spins for a few minutes and becomes unresponsive. After a while, it will work again and Alexa and phone notifications and the physical chime will start working again. I’ve rebooted, etc. This is either a flaw in the devices themselves or a bug in firmware. Ring needs to fix this or change their name to “Might Ring.” Overall the service has been poor. The lack of continuous recording is a joke. I continually miss things in the recordings because of the time jumps. Wyze provides that for free if you have a $15 MicroSD card. And now this doesnt ring unless it has time to “wake up” like the OP says.

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  03-03-2023 11:11:56

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  caschy

  Same problem here - I already have the second model of the Ring Pro 2. Now and then it works. Sometimes only the doorbell itself rings, in the app or on the Chime it remains quiet - and the app only records it as movement.

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  08-03-2023 01:59:18

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  redundancy

  Same very bad and annoying problem here. Any chance that this will be fixed soon? Or any workaround ideas until then?

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  04-03-2023 02:23:28

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