Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd
I replaced my Ring doorbell pro with Ring doorbell pro 2. With the pro I didn't have any problems. With the pro 2 I miss sometimes the Ring alert. In that case, when someone is at the frontdoor and pushes the Ring button the Ring Chime doesn't give a sound and don't get a message on my phone. The only sound is at the Ring at the frontdoor. In the history there is a recording of the motion but no Ring alert. So I can see the person walking up the frontdoor en pushing the Ring button. The WiFi router is near the frontdoor and has a very strong signal. The device gets enough electricity. I contacted the Ring helpdesk and they helped me check the settings. I have tried al lot of different settings but the problem still excists. Did anyone else experience the same problems and what is the solution?
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01-12-2022 09:56:02
Responses (52)
- R
See my current comment in this thread: https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd-thread-2/189263/23?u=redundancy
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23-03-2023 04:08:57
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- C
Hi neighbors, I wanted to share an update that our team pushed a back end fix that should resolve this concern. If you’re still experiencing issues with the Chime not playing an alert when someone rings your Doorbell, or you have a different concern with your Chime, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406). This is the best way to get any necessary troubleshooting information to the right teams so they can look into any lingering issues.
•1
27-03-2023 09:42:57
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VHey Caitlyn, We appreciate the support team. However, in such cases, they don't provide us with troubleshooting or any information. You have some cases where they have blamed 4G/WiFi. Others, such as myself, have been told that it needs a firmware or back-end fix and four months later, I'm still in the dark as Ring can't actually provide me with any troubleshooting information. It's not good enough. Other users may think they are not hearing their Chime, and the Ring Doorbell isn't pushing it to the cloud. It's a mess. I understand the Ring forums are peer-to-peer, but as community staff, be transparent with us. Let us know at the least that it is being looked into or a fix is coming within a month, even if you can't provide troubleshooting. That's all we wanted. It's going to cut down on speculation and multiple threads being opened if we at least have a source of information. Can I ask when this fix was pushed and if it is a true back-end problem and not a firmware problem? I noticed some of my cameras received a firmware update a day or two ago, but I haven't noticed if my Doorbell Pro 2 did, and I'm not sure if this is related or not. So I'm not sure if I should expect the fix to be instant or maybe roll over over the next few days, etc. Thanks, Mitch
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28-03-2023 11:07:38
- C
Hey neighbors, I wanted to share an update that our team pushed a back end fix that should resolve this concern. If you’re still experiencing issues with the Chime not playing an alert when someone rings your Doorbell, or you have a different concern with your Chime, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406). This is the best way to get any necessary troubleshooting information to the right teams so they can look into any lingering issues.
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27-03-2023 09:43:21
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- P
Why can'nt you tell us about the fix instead of all of us calling support?
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07-04-2023 04:33:22
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redundancy
See https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd-thread-2/189263/23?u=redundancy
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23-03-2023 04:05:51
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