Ring Video Doorbell

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Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd
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I replaced my Ring doorbell pro with Ring doorbell pro 2. With the pro I didn't have any problems. With the pro 2 I miss sometimes the Ring alert. In that case, when someone is at the frontdoor and pushes the Ring button the Ring Chime doesn't give a sound and don't get a message on my phone. The only sound is at the Ring at the frontdoor. In the history there is a recording of the motion but no Ring alert. So I can see the person walking up the frontdoor en pushing the Ring button. The WiFi router is near the frontdoor and has a very strong signal. The device gets enough electricity. I contacted the Ring helpdesk and they helped me check the settings. I have tried al lot of different settings but the problem still excists. Did anyone else experience the same problems and what is the solution?

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01-12-2022 09:56:02

Responses (52)

  • R

    I really would like to stay with Ring since I like the products in general. But this problem here and the other one [over there](https://community.ring.com/t/chime-should-ring-for-doorbell-press-as-long-as-wifi-router-is-active-even-if-isp-ring-server-is-down/186852) let me overthink this. And I already warned others who planned to buy Ring products... Does anyone know how to trigger someone of Ring to read this thread here again? Why is there stated "This topic has been solved" when it hasn't?

    0

    08-03-2023 06:17:36

    • R

      Please re-read/re-open [this thread](https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd/170280) since it has been marked as "Solved" by @Tom_Ring but it isn't solved at all!

      0

      08-03-2023 06:22:19

      • R

        I now opened a new thread with this topic [over there](https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd-thread-2/189263).

        1

        08-03-2023 06:23:37

        • C

          can confirm! https://community.ring.com/t/doorbell-only-rings-outside-no-notification-or-chime-sound/6045/27?u=caschy

          1

          08-03-2023 07:16:01

          • R

            Did you try the workaround I described [here](https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd/170280/22): It seems to be better since I deactivated motion detection. (which sure isn‘t a final solution, but only a disappointing workaround)

            0

            08-03-2023 07:26:02

              C

              I disabled it as described and will test it several times tomorrow (we just have evening and my son is sleeping) :)

              1

              08-03-2023 07:57:42

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