Ring Video Doorbell
Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd
I replaced my Ring doorbell pro with Ring doorbell pro 2. With the pro I didn't have any problems. With the pro 2 I miss sometimes the Ring alert. In that case, when someone is at the frontdoor and pushes the Ring button the Ring Chime doesn't give a sound and don't get a message on my phone. The only sound is at the Ring at the frontdoor. In the history there is a recording of the motion but no Ring alert. So I can see the person walking up the frontdoor en pushing the Ring button. The WiFi router is near the frontdoor and has a very strong signal. The device gets enough electricity. I contacted the Ring helpdesk and they helped me check the settings. I have tried al lot of different settings but the problem still excists. Did anyone else experience the same problems and what is the solution?
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01-12-2022 09:56:02
Responses (52)
- S
I recently bought and installed the Ring Doorbell Pro 2 and was excited to finally have a doorbell that not only chimes in the house as well as on the phone and also notifies me of any motion. Unfortunately I have been experiencing this same issue pretty much since the beginning. Often when someone presses the doorbell, nothing happens on the Chime or on my phone, but then usually when a second time the doorbell is pressed then it suddenly will chime and send a notification to the phone. Now that I am reading that this issue has apparently plagued others for many months without any solution offered by Ring, I am honestly regretting choosing this doorbell.
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05-03-2023 07:22:54
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- D
Having exactly the same issue. Please fix this. Worked for several years now suddenly a problem.
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06-03-2023 06:42:59
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- J
Having the same issue. Doorbell worked for a couple months and now it will not chime or notify me when there’s someone at the door. Missing important packages because of this. So frustrating.
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07-03-2023 04:42:55
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- U
Same for me. Ring Doorbell Pro 2 and Chime Pro V2. Worked quite well for 6 months (sometimes it didn't ring but mainly good). However, now it hardly rings at all. I've connected both via the home wifi and the Ring Chime Pro network but the problem remains. A good strong WIFI signal is reported by the app. After every reboot it does work - once! - and then reverts to silence. Sometimes the phone app tells me the bell is ringing, sometimes Alexa does. Rarely do they all work at the same time. I've disabled Alexa now to see if that makes any difference. Unlikely I guess!
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07-03-2023 11:29:23
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RFor me the problem also was there without Alexa configured. But it seems to be better since I deactivated motion detection. (which sure isn‘t a final solution, but only a disappointing workaround)
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07-03-2023 05:20:52
SI have now also turned off motion detection and so far it seems to be working again for me as well... This would then suggest that it's a bug in the software or the firmware of the doorbell... I am extremely disappointed that Ring still has not fixed this issue. My doorbell is barely a few weeks old, so I can still just return it and get a refund. I might switch to a different brand instead...
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08-03-2023 11:50:51
SI have now also turned off motion detection and so far it seems to be working again for me as well... This would then suggest that it's a bug in the software or the firmware of the doorbell... I am extremely disappointed that Ring still has not fixed this issue. My doorbell is barely a few weeks old, so I can still just return it and get a refund. I might switch to a different brand instead...
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08-03-2023 11:50:51
SI turned off motion detection a couple of days ago and after that the doorbell now appears to be working 100% when the button is pressed. This would suggest that it is most definitely a bug in the software or the firmware of the device. Extremely disappointing from Ring... I bought this doorbell only a few weeks ago, so I am still able to return it as a faulty product and get a full refund. Maybe I will switch to a different brand of doorbell instead.
•1
08-03-2023 11:53:48
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redundancy
I have the suspicion that this happens especially when the recently triggered motion detection is busy uploading something to the Ring cloud and the doorbell button is pressed at an "inconvenient time". I have now deactivated the motion detection and will continue to observe the behavior... maybe one of the other ones affected can also test this workaround idea?
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04-03-2023 08:03:53
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