Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd

Same very bad and annoying problem here. Any chance that this will be fixed soon? Or any workaround ideas until then?

I have the suspicion that this happens especially when the recently triggered motion detection is busy uploading something to the Ring cloud and the doorbell button is pressed at an “inconvenient time”. I have now deactivated the motion detection and will continue to observe the behavior… maybe one of the other ones affected can also test this workaround idea?

I recently bought and installed the Ring Doorbell Pro 2 and was excited to finally have a doorbell that not only chimes in the house as well as on the phone and also notifies me of any motion.
Unfortunately I have been experiencing this same issue pretty much since the beginning.
Often when someone presses the doorbell, nothing happens on the Chime or on my phone, but then usually when a second time the doorbell is pressed then it suddenly will chime and send a notification to the phone.
Now that I am reading that this issue has apparently plagued others for many months without any solution offered by Ring, I am honestly regretting choosing this doorbell.

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This would at least make the doorbell function again like a traditional doorbell. Better than a faulty doorbell that only works half the time.
I’m curious if this is a temporary workaround

Having exactly the same issue.
Please fix this.
Worked for several years now suddenly a problem.

Having the same issue. Doorbell worked for a couple months and now it will not chime or notify me when there’s someone at the door. Missing important packages because of this. So frustrating.

Same for me. Ring Doorbell Pro 2 and Chime Pro V2. Worked quite well for 6 months (sometimes it didn’t ring but mainly good). However, now it hardly rings at all. I’ve connected both via the home wifi and the Ring Chime Pro network but the problem remains. A good strong WIFI signal is reported by the app. After every reboot it does work - once! - and then reverts to silence. Sometimes the phone app tells me the bell is ringing, sometimes Alexa does. Rarely do they all work at the same time. I’ve disabled Alexa now to see if that makes any difference. Unlikely I guess!

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For me the problem also was there without Alexa configured. But it seems to be better since I deactivated motion detection. (which sure isn‘t a final solution, but only a disappointing workaround)

I turned off motion detection a couple of days ago and after that the doorbell now appears to be working 100% when the button is pressed. This would suggest that it is most definitely a bug in the software or the firmware of the device. Extremely disappointing from Ring…
I bought this doorbell only a few weeks ago, so I am still able to return it as a faulty product and get a full refund. Maybe I will switch to a different brand of doorbell instead.

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Same problem with mine… It appears that my doorbell sound alert will only work when I switch off the motion detector… That’s really annoying… I missed an important visitor the other day.

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I really would like to stay with Ring since I like the products in general. But this problem here and the other one over there let me overthink this. And I already warned others who planned to buy Ring products…

Does anyone know how to trigger someone of Ring to read this thread here again? Why is there stated “This topic has been solved” when it hasn’t?

I now opened a new thread with this topic over there.

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i am facing this very problem with the doorbell pro 2.
power supply and signal strengths is good (wifi repeater is right behind entrance).

sometimes chime and phone app is notified. but more often it does not notify me at all.

Same problem with my Doorbell Pro. Since about 8 weeks, - sometimes - the internal chimes do not ring, when the Doorbell button is pressed. Sometimes, Alexa and iOS devices are being notified, sometimes not.

When I go to the Doorbell Pro and press the button, about 7 out of 10 times the internal Chimes, Alexa and the iOS devices ring, about 1 out of 10 times no devices are notified, and about 2 out of 10 times only this iOS devices and Alexa Devices are notified without the Chimes ringing.

I have the Doorbell since November 2019, and this problem just started to show up about 8 weeks ago. I have not changed anything on my Doorbell and Ring hardware setup, I still have the same network hardware, etc.

I am shocked that this has been going on for more than a year now overall.

This needs to fixed, dear Ring team. Please alert your engineers, to look into this.

And why is this problem/thread marked as solved? This is totally inappropriate.

Hey Neighbors. If you’ll read the marked solution, you’ll see that this concern cannot be solved with the basic troubleshooting we can do here in the Community. This is why the solution says to contact support. You can contact via the method in the marked solution, or please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Ring support are a joke. As posted in another thread, this was their response from the specialist team:
“there is a problem with your mobile provider sending notifications. If notifications arent working properly on your mobile, it will stop all notifications across all the home devices such as amazon echo. Contact your mobile provider”.

So rather than accepting there’s a problem with the product / firmware, UK support are pushing the problem onto the mobile network providers. I spoke with different people in support and no one acknowledged this is a known issue. SHOCKING!!!

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Installed a Ring Pro 2 doorbell a few weeks back and since then the doorbell notification has been very intermittent, sometimes I get a notification on my iPhone and each devices and sometimes nothing. When I check my history in the app, I can see someone has pressed the doorbell.
When the doorbell doesn’t ring, its across all devices, not just my iPhone (latest OS).
I get motion notifications on my mobile, just that doorbell notifications only work sometimes.

Have reset the doorbell, wifi, uninstalled the app, checked notification settings in app and iPhone, but the problems still there. Its very unreliable.

I called Ring and after spend a painful 60 mins resetting everything, I was eventually told the following which is shocking:
“there is a problem with your mobile provider sending notifications. If notifications arnet working properly on your mobile, it will stop all notifications across all the home devices such as amazon echo. Contact your mobile provider”.

Is this true or are RIng just fobbing me off?

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It appears that you are experiencing the same problem as many others with this doorbell. I am quite certain that the issue is caused on the side of Ring, so it is yet another disappointment from Ring that they tried to put the fault on your side…
There are two other threads regarding this problem and no solution has yet been provided by Ring and it has been weeks now…


You mean for months now, problem with the Pro 2 started for me last year already.

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