Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd (thread #2)

I did get a new Pro 2 last year already for the same problem, this didn’t solve the problem.

It seems that Ring doesn’t have any clue how to solve this :slightly_frowning_face:


Ring reached out to me over Facebook as a reply to my message that I have this problem. Answer was that the engineering team is working on it.

This may not be the perfect result for me as a customer, because I want to have a 100% functioning door bell “now”, but I am actually relieved (happy?) that they admit it is a software problem and that they are working on it.

I do hope that the solution will be available soon.


In the last days/weeks I have been in contact with the Ring support again (incl. callback by a manager, because I asked for it after I was not understood by the 1st level again), have given bad ratings in a few satisfaction surveys etc… yesterday I got the following email:

“We recently completed an update to our systems that should resolve the issue of your Chime not playing a tone when your doorbell button is pressed. If you keep experiencing this issue, please respond to this email and let us know. Thanks for your patience while we got this fixed for you.”

I have now activated the motion detection again and observe whether finally everything remains stable. So maybe others of you who had this problem can now test again.

FYI for German Ring users: Blogger “Cachy” also wrote about this issue and that Ring told us that it should be solved now, see Ring: Klingel-Problem soll gelöst sein

Hello all,

I have an issue with the Pro 2 with the Chime Pro. When the doorbell is pressed (most of the time) the Chime does not play a sound (rings)

Based on on an investigation by Ring second line support the issue is related to the software and will be fixed witch an update/patch which they will notify me about by email.
They told me this months ago and still I have not received an update and I’m stuck with a lame doorbell which lacks the basic functionallity anu cheap doorbell would offer me
(Let people inside know there is someone at the door).

I have purchased the Ring Pro and Chime in November 2022 from a webshop and not from Ring directly. Waiting for a solution too much time has passed to return the doorbell and get a refund of my money.
I’m with my back against the wall and I’m fully dependent on Ring to take this issue serious enough to fix it and this punts me in a difficult place because all I can do is wait and hope for a solution.
Meanwhile, on this and other forums I see a lot of topics of people experiencing the exact same issue. A few possible solutions are given and and I tried them all but the problem persists.
I’m mnot asking for technical assistance as I tried it all and I know the configuration is correct. Both the doorbell and the Chime are also replaced and this didn’tchange anything.

There are several posts on this forum form people that haver the exact same issue and I’m curious how they are dealing with it?
Are you in the same position and are you waiting patiently for Ring to fix this issue or are there other steps there can be taken?
Too me it seems that Ring is fully aware of this issue but doenst’t mention it and sell customers a faulty product.
The only solution I see is is selling the Pro 2 and the Chime but I’m lucky if I can sell it for half the price I paid for it and I feel bad about it because it feels like im selling
a broken product. For those with the same issue. How are you dealing with it?

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Did you read through the thread below (and the thread linked there)? I explained a workaround there which seems to make the Ring Chime ring again: disable motion detection. Unsatisfying, but at least the Ring Chime is ringing again every time the Ring Doorbell Pro 2 button is pressed so far…


I disabled motion detection but still most of the time it is not ringing :frowning:

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Hi neighbors. For this concern, you’ll need to reach out to our support team. You can contact them by phone or private message on Facebook @Ring. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. I’ll be marking this post as a solution, so other neighbors experiencing this concern will know to contact support for a resolution.

They have done update now seems tobe working …

Wil keep tryinf daily… because when its too quiet… semms like it doesnt work…

Hey neighbors, I wanted to share an update that our team pushed a back end fix that should resolve this concern. If you’re still experiencing issues with the Chime not playing an alert when someone rings your Doorbell, or you have a different concern with your Chime, please follow up with our support team. This is the best way to get any necessary troubleshooting information to the right teams so they can look into any lingering issues.

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