‎Ring Doorbell Pro 2 not recording events

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C

Cacurry

Ring Doorbell Pro 2 not recording events

hardwired-video-doorbell

troubleshooting

My Ring doorbell Pro 2 used to be great; however, is not recording all events since last update. It will only record if someone rings the doorbell. It use to people walking up and down our driveway and walkway, and show cars coming and leaving our driveway and passing in front of our house, but will not record these events anymore. I have performed the following without resolution: 1. Ring is set to max sensitivity. 2. Motions zones are set correctly. 3. Device Health shows green RSSI signal. 4. I have rebooted Ring Doorbell using ring app. 5. I deleted and setup device again. 6. Smart alerts is turned off. 7. Notifications are turned on. Despite above efforts, Ring Doorbell Pro 2 is not recording events. Unless this is fixed soon, will have to get rid of Ring and cancel subscription, and find another company. Ring is useless now.

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19-08-2023 02:42:53

Responses (2)

T
Tom_Ring
Hi @Cacurry. It looks like you've performed the basic troubleshooting steps that I would typically provide. I suggest reaching out to our support team so they can perform some diagnostic tests to determine what is happening. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-08-2023 05:41:40
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-09-2023 05:41:54
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