I just saw your post.
I’ve reported these (very obvious, totally reproducible) Motion Zone bugs (that occur when you attempt to use the iPadOS version of the Ring app to configure a Ring Doorbell Pro 2) to various Tech Support reps.
Unfortunately, Ring Tech Support reps tend to act like I’m a person of limited intelligence who is not very tech-savvy. This is true even when I explain that:
- This new doorbell replaced my Ring Video Doorbell Pro
- I understand how the Motion Zone feature is supposed to work
- The Motion Zone feature worked with my old doorbell
- The problems occur every time I attempt to use the feature with my new doorbell
I am very disappointed that the Motion Detection-related features (which control the creation of video clips) worked far better on the Pro model. The difference is dramatic. The Pro model was useful. The Pro 2 model is not very useful because it creates relatively few video clips – resulting in serious privacy/security issues.
Obviously, I am trying to determine why the Pro 2 model creates such few video clips. For example, are some/all the of the problems caused by the bugs in the Motion Zone feature?