Ring Doorbell Pro 1 stuck on white halo effect

Hi my ring doorbell pro 1 has been stuck on a white halo for the past 1 day the halo disappears now and the light goes off then same process repeats itself. I have tried resetting it about 20 times but no progress can’t get it to do anything else. Please help

Hi @user14939. I’d recommend reviewing the Hardwiring Checklist to ensure your Ring Pro is getting sufficient power. If you’ve ensured your Doorbell Pro is receiving sufficient power and it is still unresponsive after attempting a full reset, please follow up with our support team at one of the numbers available here so they can take a deeper look. If you are outside of the US, please visit here to see how to contact support.