Hi there, @TJCurts! Freeze frames in video are often caused by signal or connection interference. Our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) has some great tips on optimizing signal. Please also consider bandwidth and internet speeds. I recommend also ensuring there is no vpn enabled on your mobile device. I hope this helps! :)