Hey @Rolycom! This is possible through your Video Doorbellâs device settings. To do this, visit the Doorbell device page in the Ring app, then select Device Settings, and select General Settings from there. You will see a volume slider for the Doorbell volume, which will allow you to silence the Doorbell tone when rung. I hope this helps!
Great to hear @Rolycom ! If you wish, go ahead and accept @Marley_Ring answer as a âSolutionâ so other neighbors can see the great advice he gave you!
Marley_Ring I have a doorbell ring and have noticed that anyone who rings the doorbell and Iâm 2way talking to them the volume is horrible. Any way to fix this issue without having to repeat myself 3 times to my kids friends telling them they canât play, they arenât home, before I go crazy, tell, or give upâŚ? I have installed the extender to hopefully improve the signal but I canât hear them clearly and they canât hear me clearly as well?
My ring doorbell outside is too loud, I tried the in App volume control and put the slider to â0â, its ok for the first 1 or 2 rings, but then the volume gets back to being load again, But on the App the volume still shows the setting as â0â.
I have exactly the same issue. After sliding the volume bar to extreme left, first ring is completly silect (as expected) but with 2 and 3 ring volume is back to loud again. And when checking the APP, the volume slider is still on extreem left.
Hey neighbors! If the volume slider doesnât appear to be working, try resetting your Doorbell first before adjusting the volume slider again. To reset the Doorbell, youâll need to hold down the setup button for at least 20 seconds. After that, take it through a new setup in the Ring App with the steps under Set Up a Device and then adjust the volume again.
Should this concern persist after trying these suggestions, please give our support team a call at one of the numbers available here. Theyâll be able to take a closer look at this for you. Weâre taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Ring support team initially claimed its per design but later when my call was connected to another engineer, the issue was identified as a HW fault and a replacement is now initiated.
Got the replacement doorbell but the issue is still same. The volume button under general device settings is changing only for first ring back sound, the second ring back sound is not adjusted with the volume button. It looks like a bug in software and not relevant to hardware.
Same problem here. The sound slider has been set to zero, the first ring is silenced, the second ring plays very loud which, as you can imagine could annoy my neighbours.
I have noticed that if you put the app in Disarmed mode (Motion and Live view deactivated on mine) The problem goes away.
Do the people here with problems have their doorbell connected to Alexa? This seems to cause the issue for many people (including me), according to other discussions. Unenabling the device in the Alexa app solves the problem but you lose Alexa announcements, video etc,
The issue is the connection with Alexa - my dots are fine but the Echo Show causes the problem. Anyone complaining of this Iâd be surprised if you werenât using an echo show.
There are multiple threads on this now. @Ring why isnât something being done?
The doorbell was advertised heavily during Black Friday as the companion to Alexa Show. This was the selling point for me.
Why is there such a skill when it has such an awful bug?
I cannot have my Show connected. The volume of the doorbell becomes so loud it wakes my NHS shift working neighbour.
Thank you so much for solving a day of me searching âWhy is my ring doorbell so loud when pressed outsideâ. I was beginning to feel terrified about anyone pressing the doorbell as the sound was ridiculously loud⌠and yes I have an Echo Show! Is this going to get sorted? As I bought both together because they were advertised to work well together⌠so far itâs a complete pain!
This is ridiculous. My son went all out this xmas bought me and the wifey the Ring Doorbell and the Echo whatever it is. And for the last three days we have been back n forth to the front door to the echo to the support team to sort it out.
The ring on the door is too loud zero should mean NO sound. The neighbours havenât said owt yet. But the side looks say it all.
It worked with no sound for a lil while after my son got off the phone to the support team . But itâs back on again 20 mins later.
This software needs fixing other wise itâs getting sent back and we will get another smart bell that does work as it should.
So pleased I found this threadâI was tearing my hair out. @Pinkie, has anyone responded to you from Ring to let you know if a fix will be put in place?