Ring Video Doorbell
Ring Doorbell outside sound
Where can i turn off de sound from the outside doorbell! In the app I can only turn off the sound from the iphone, but not the sound outside! Every time someone rings the bell, it sounds throughout the street:cry: Can someone help me with this how I can turn it off?
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18-10-2019 11:17:30
Responses (12)
- C
Great to hear @Rolycom ! If you wish, go ahead and accept @Marley\_Ring answer as a 'Solution' so other neighbors can see the great advice he gave you!
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22-10-2019 02:42:43
Ddoes this also silence the voice communication ability of the device? thank you.
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21-01-2020 11:06:15
CMarley\_Ring I have a doorbell ring and have noticed that anyone who rings the doorbell and I’m 2way talking to them the volume is horrible. Any way to fix this issue without having to repeat myself 3 times to my kids friends telling them they can’t play, they aren’t home, before I go crazy, tell, or give up...? I have installed the extender to hopefully improve the signal but I can’t hear them clearly and they can’t hear me clearly as well?
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07-07-2020 08:00:47
- J
Same problem here. The sound slider has been set to zero, the first ring is silenced, the second ring plays very loud which, as you can imagine could annoy my neighbours. I have noticed that if you put the app in Disarmed mode (Motion and Live view deactivated on mine) The problem goes away. Hope this is resolved soon.
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22-12-2020 01:23:50
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TDo the people here with problems have their doorbell connected to Alexa? This seems to cause the issue for many people (including me), according to other discussions. Unenabling the device in the Alexa app solves the problem but you lose Alexa announcements, video etc,
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23-12-2020 03:40:36
PThe issue is the connection with Alexa - my dots are fine but the Echo Show causes the problem. Anyone complaining of this I’d be surprised if you weren’t using an echo show. There are multiple threads on this now. @Ring why isn’t something being done? The doorbell was advertised heavily during Black Friday as the companion to Alexa Show. This was the selling point for me. Why is there such a skill when it has such an awful bug? I cannot have my Show connected. The volume of the doorbell becomes so loud it wakes my NHS shift working neighbour.
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29-12-2020 10:03:22
- L
Thank you so much for solving a day of me searching "Why is my ring doorbell so loud when pressed outside". I was beginning to feel terrified about anyone pressing the doorbell as the sound was ridiculously loud.... and yes I have an Echo Show! Is this going to get sorted? As I bought both together because they were advertised to work well together... so far it's a complete pain!
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30-12-2020 07:22:54
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- J
This is ridiculous. My son went all out this xmas bought me and the wifey the Ring Doorbell and the Echo whatever it is. And for the last three days we have been back n forth to the front door to the echo to the support team to sort it out. The ring on the door is too loud zero should mean NO sound. The neighbours haven't said owt yet. But the side looks say it all. It worked with no sound for a lil while after my son got off the phone to the support team . But it's back on again 20 mins later. This software needs fixing other wise it's getting sent back and we will get another smart bell that does work as it should.
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31-12-2020 03:59:39
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- L
Same problem here. When i am adding my alexa devices the sound configuration is overriden and my whole neighbourhood knows that someone knocks on my door.
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13-01-2021 10:39:36
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Marley_Ring
Hey @Rolycom! This is possible through your Video Doorbell's device settings. To do this, visit the Doorbell device page in the Ring app, then select Device Settings, and select General Settings from there. You will see a volume slider for the Doorbell volume, which will allow you to silence the Doorbell tone when rung. I hope this helps! :)
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18-10-2019 09:03:19
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